Elders Helpline

Bangalore, the Pensioners Paradise is the preferred destination after retirement for a growing number of elders. The break up of joint family system and the emerging new life style are ushering in new needs and problems to senior citizens.

Many elders suffer in silence, physical abuse, harassment, financial exploitation and insecurity. It is time society came to the rescue of elders assuring them a life of dignity and security. The sad truth is that Bangalore like most other Indian cities is woefully lacking in exclusive facilities for the redressal of the problems of elders in distress.

Most of the problems begin at home. Elders are deprived of their legitimate rights. Children forget their duties and responsibilities. Loneliness or living alone in independent houses, display of wealth and unreliable service providers cause many hardships to elders. They are deprived of self respect and financially exploited. Medical facilities denied, cases of physical and mental abuse, abandonment and desertion have become common.

As most of the harassment and exploitation are by close family members who are the only care takers, the suffering elders seldom open their mouth. Cases are not reported for fear of more abuse and other dire consequences.

The National Policy for Elders also upholds elders legitimate rights which include staying with family and ensuring protection from abuse and exploitation.

The need of the hour is a strong and reliable support system to identify and bring out cases and to provide efficient and lasting solution. Hence the Elders Helpline.

This Helpline is a joint effort of people who have long association and experience with elders and their problems. It is the first of its kind in Bangalore and a boon to elders in distress who are above 60 years of age.

The expertise and services of the Bangalore City Police and the Nightingales Medical Trust are now readily available under one roof. This unique facility will make Bangalore a better and safer place for elders to live in.

Qualified and committed social workers, counselors, dutiful police personnel and service-minded volunteers are on duty. These are services elders can rely on. Above all, services are free and within easy reach.

The participation of Bangalore City Police, noted for pro-active policing and social commitment adds extra confidence and reliability to the elders and makes the Elders Helpline structurally more solid and broad based.

For Nightingales Medical Trust, a Bangalore based NGO, who have already established a name as providers of quality and need based services to senior citizens, this is yet another step in the right direction to enrich the lives of elders.

The Elders Helpline is professionally managed and in close partnership with police officials, legal and security experts, volunteers and members of Nightingales Elders Enrichment Centre and other NGOs.

Launched on 10th April 2002, as a joint project of Bangalore city Police and Nightingales Medical Trust, the Elders Help line gets about 25 calls everyday from Elders in distress with different problems. The problems include family problem, legal disputes, harassment, rehabilitation and medical help. Many of the problems have been successfully resolved of which a few are given below.

REPORT
Total contacts 605
Total complaints 162
Total Follow-Ups 443
Total complainants 589
Total resolved cases 56
Total ongoing cases 106
CATEGORIES - NO.OF COMPLAINTS
SHELTER ASSISTANCE 35
PRIVATE INCONVENIENCE 55
PUBLIC INCONVENIENCE 7
LEGAL ASSISTANCE 12
INTER FAMILIAL DISPUTES 19
POLICE INTERVENTION 24
MEDICAL ASSISTANCE 4
DOMICILLARY SERVICE 5
SUPPORT SERVICES 1
COMPLAINTS AGAINST OLD AGE HOME -
FINANCIAL HELP / EMPLOYMENT -
OTHERS -
SOME SUCCESSFULLY RESOLVED CASES